Shipping Policy
Thank you for choosing to shop with us! Please take a moment to review our shipping policy to ensure a smooth and satisfying shopping experience.
Shipping Methods:
We offer ground shipping within the United States and international shipping to select countries. The shipping rates and options available will be displayed during the checkout process.
Free Ground Shipping (USA):
Orders with a total value of $199 USD or more qualify for free ground shipping within the United States. This offer is valid for standard ground shipping only.
International Shipping:
For international orders, the shipping cost will be calculated and displayed during the checkout process. Please note that any applicable customs duties, taxes, or import fees are the sole responsibility of the buyer. We are not responsible for any delays or issues that may occur during customs clearance.
Order Processing Time:
As each garment is custom handmade with great care and attention to detail, please allow up to 2 weeks for your order to be processed and prepared for shipment. This processing time is necessary to ensure the quality and uniqueness of your purchase.
Shipping Time:
Once your order has been processed, the estimated shipping time will depend on the shipping method selected and your location. Please note that shipping times may vary due to factors beyond our control, such as carrier delays or unforeseen circumstances.
Delayed Shipments:
In the event that there is a delay in shipping your order beyond the expected 2-week processing time, we will make every effort to notify you promptly via the contact information provided during checkout. We understand the importance of receiving your order on time and will work diligently to keep you informed and resolve any issues that may arise.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
Address Accuracy:
It is the responsibility of the buyer to provide accurate and complete shipping information. Please double-check the shipping address provided during checkout to ensure timely and accurate delivery. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information.
Lost or Damaged Packages:
While we take great care in packaging and shipping your order, we cannot be held responsible for lost or damaged packages during transit. If you encounter any issues with your package, please contact the shipping carrier directly to initiate a claim. We will provide any necessary assistance to help resolve the situation to the best of our ability.
Returns and Exchanges:
Please refer to our Returns and Exchanges Policy for information on returning or exchanging your order.
By placing an order with us, you agree to comply with the terms and conditions stated in this Shipping Policy. If you have any further questions or require additional assistance, please don’t hesitate to contact our customer support team. We are here to help!